Refund policy

7-Day Return & Refund Policy

At KIKAAZ, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can request a return within 7 days of receiving your product, subject to the conditions below.

1. Eligibility for Return

To be eligible for a return, please make sure that:

  • The return request is made within 7 days of receiving the order.

  • The product is unused and in its original condition.

  • The product is returned in its original packaging, along with tags/accessories if applicable.

  • You have proof of purchase or your order details.

2. Wrong, Damaged or Defective Product

If you receive:

  • The wrong product

  • A damaged product

  • A defective product

  • A product that is significantly different from what you ordered

please contact us within 7 days of delivery at:

Email: kikaazshop361212@gmail.com

Please send us your order number and clear photos/videos of the product so that we can review the issue.

If the mistake or damage is confirmed, we will arrange a suitable solution, such as a replacement or refund, depending on the situation.

3. How to Request a Return

To request a return, contact us at:

kikaazshop361212@gmail.com

Please provide:

  • Your order number

  • Reason for the return

  • Photos/videos of the product, if applicable

Please do not send any product back before contacting us and receiving return instructions. Products returned without prior approval may not be accepted.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, washed, damaged or altered by the customer

  • Products without their original packaging, where packaging is required

  • Sale or clearance items, unless they arrive damaged, defective, or incorrect

  • Gift cards

  • Personalized or customized products, unless they are defective or incorrect

5. Exchanges

If you received the wrong, damaged, or defective product, please contact us within 7 days.

If an exchange is approved, we will provide instructions for returning the original product and arranging the replacement.

6. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If your refund is approved, it will be processed to your original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Return Shipping

For wrong, damaged, or defective products, KIKAAZ will provide appropriate return instructions and, where applicable, cover the return shipping cost.

For other returns, return shipping arrangements may depend on the reason for the return.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

KIKAAZ

Email: kikaazshop361212@gmail.com

We are happy to help you with your return or refund request.