Shipping policy

SHIPPING POLICY

At KIKAAZ, we aim to provide a smooth and reliable delivery experience for all our customers in the United Arab Emirates (UAE).

1. SHIPPING DESTINATION

We currently offer delivery across the United Arab Emirates (UAE).

Orders may be delivered to residential addresses, offices, and other valid delivery addresses provided by the customer at checkout.

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been processed and shipped, you will receive your shipping or tracking information where available.

3. DELIVERY TIME

Estimated delivery time within the UAE is generally:

2–5 business days after your order has been processed.

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

Remote or difficult-to-reach areas may require additional delivery time.

4. SHIPPING CHARGES

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If we offer free shipping or a shipping promotion, the applicable terms will be displayed on our website or at checkout.

5. TRACKING YOUR ORDER

Where tracking is available, tracking details will be provided after your order has been shipped.

Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Mobile/phone number

  • Building or villa number

  • Street name

  • Area

  • Emirate

  • Any other information required by the courier

KIKAAZ is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you need to change your delivery address, please contact us as soon as possible after placing your order. We cannot guarantee that an address can be changed once the order has been processed or shipped.

7. DELIVERY DELAYS

While we do our best to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances outside our control, including:

  • Courier delays

  • Public holidays

  • Weather conditions

  • Customs or regulatory requirements, where applicable

  • Incorrect or incomplete delivery information

  • Unexpected logistical issues

KIKAAZ is not responsible for delays caused by events or circumstances outside our reasonable control.

8. FAILED DELIVERY

If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the courier may attempt delivery again or return the package.

Additional delivery charges may apply if a package needs to be re-shipped due to an incorrect address or failed delivery caused by the customer.

9. LOST OR DAMAGED SHIPMENTS

If your order appears to be lost or arrives damaged, please contact us as soon as possible at:

kikaazshop361212@gmail.com

For damaged products, please provide your order number and clear photos/videos of the package and product so that we can investigate the issue and assist you.

10. CONTACT US

If you have any questions about our Shipping Policy or your order, please contact us:

KIKAAZ

Email: kikaazshop361212@gmail.com

We are happy to assist you with your order and delivery.